Mero

I first met the founders of Mero during HARDWARE.co in Germany back in 2017, and we stayed connected over the years. After exiting my previous startups, I reached out to see if they were looking for someone with a founder background comfortable operating across engineering, infrastructure, product, and operations in a lean startup environment.

Platform Modernisation & Infrastructure

Led a major infrastructure modernization initiative focused on reducing vendor lock-in, simplifying operations, and improving platform reliability.

Key work included:

• Migrating infrastructure from AWS/ECS to DigitalOcean/Kubernetes
• Moving from StatsD and proprietary RUM tooling to OpenTelemetry instrumentation
• Replacing Datadog and Mixpanel workflows with SigNoz and PostHog
• Reorganizing Terraform infrastructure into reusable layered modules and safer deployment processes
• Standardizing CI/CD workflows across microservices using reusable GitHub Actions composite actions maintained in an internal actions repository

Planned and executed the production migration with less than 2 hours of user-facing downtime, uninterrupted sensor traffic, and no sensor data loss — while reducing infrastructure costs by more than 50%.

Real-Time IoT Processing & Operational Intelligence

Working on scaling and improving the reliability of Mero’s real-time IoT event processing systems across customer locations in North America.

Major areas included:

• Improving device responsiveness and online/offline synchronization
• Ingestion lag monitoring and scaling for high-throughput IoT pipelines
• Kafka partitioning and worker scaling strategies while preserving ordered event processing guarantees
• Beacon abandonment detection and “data watermarking” systems for downstream data reliability
• Team-based task completion algorithms with frequency and minimum-gap constraints
• SQL, backend, and large-scale event pipeline performance optimizations
• Data backfills, integrity verification, and production incident response
• Participating in pager-duty rotations and handling IoT traffic surges

Core Analytics Platform

Built a metrics-based analytics platform for exploring operational data across buildings, teams, cleaners, floors, and locations.

Key contributions included:

• Designing analytics data models and aggregation workflows
• Building metrics exploration and segmentation capabilities
• Optimizing PostgreSQL-based analytics architecture without introducing a dedicated OLAP system
• Using lightweight metadata/tag tables and aggregation tables to avoid expensive joins on large datasets
• Building cron-based computation and backfill workflows for recomputing analytics data
• Scaling analytics workflows for enterprise customers operating across 20+ buildings

Analytics Studio

Built a self-serve analytics studio using Metabase’s embedding SDK, allowing customers to create custom dashboards and explore raw operational data independently.

Key areas included:

• Embedded analytics workflows using the Metabase SDK
• Tenant isolation and access control on shared infrastructure
• Secure dashboard and query access across customer accounts
• Customer-facing dashboard customization workflows

Mero Score

Worked on a KPI-driven operational scoring system designed to measure cleaning performance across customer facilities.

This included:

• Designing scoring logic and KPI computation workflows
• Building reporting pipelines and operational recommendations
• Surfacing trends and factors negatively affecting customer scores

AI Features

Built AI-assisted customer workflows including operational summary reports and a conversational analytics MVP.

This included:

• AI-generated weekly operational summary reports
• Trend and anomaly detection summaries
• Product usage insights and recommendations
• An AI chat MVP for querying operational and analytics data
• Structured responses, knowledge base integration, and custom widget-based interactions

The AI systems were implemented using the Vercel AI SDK.

Billing, Imports & Product Access

Built and improved customer-facing onboarding, billing, and product access systems.

This included:

• Stripe subscription and billing workflows
• Auto-charge and invoice-based subscriptions
• Billing-aware product access controls and paywall enforcement
• Seat-based billing capabilities
• Self-serve CSV import systems with validation, mapping, and spreadsheet editing workflows
• Dynamic import flows based on roles and feature access

All product screenshots, branding, and logos shown on this page belong to Mero Technologies and are shared with permission for portfolio and professional experience purposes.